Defect Management Case Study:
Defect management is the process of the detection, correction and prevention of the defects in the process of production. It is obvious that production is impossible about the certain defects, which spoil the quality of the product. Defects can occur because of the poor quality of the equipment, carelessness of employees and poor quality of the materials and the product itself.
Naturally, every businessman wants to reduce the percentage of defects and he carries out a special policy of defect management which is aimed to detect and prevent the defects in future.
The process of defect management is quite long and varied. It starts from the discovery of the defect. Every product is carefully checked and the experts who are responsible for the quality of the goods do not have the right to miss a defected product, otherwise it can be sold and dissatisfy the customer who purchases it. Then, there is the step of defect resolution. That means that the experts decide what can be done for the improvement of the product and the whole process of production. Continue reading